Refund policy

Return & Refund Policy - Sellinique

Last Updated: October 2, 2026

At Sellinique, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Contact:
Email: business@sellinique.com
Phone: +1 217 310 9465

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and undamaged
  • In its original packaging with all tags attached
  • In original condition for resale

2. Hygiene Policy for Shapewear, Bodysuits & Intimates

Due to hygiene reasons, shapewear, bodysuits, jumpsuits, and rompers can only be returned if:

  • The hygiene liner / seal is still intact and attached
  • The item shows no signs of wear, perfume, deodorant, or washing

Any item that has been worn or with a removed hygiene seal cannot be returned. This is for the health and safety of all our customers.

3. Non-Returnable Items

The following cannot be returned:

  • Items marked as Final Sale, Clearance, or BOGO
  • Gift cards
  • Items that have been worn, washed, or altered
  • Items returned after 30 days

4. How to Initiate a Return

Step 1: Email us at business@sellinique.com with:

  • Your order number (e.g., #SQ1234)
  • Item(s) you want to return
  • Reason for return

Step 2: We will reply within 24 hours with your Return Authorization and return address.

Step 3: Pack the item securely and ship it using a trackable service. We recommend keeping your tracking receipt.

5. Refunds

Once we receive and inspect your return, we will notify you by email.

  • If approved, your refund will be issued to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable.
  • Original shipping fee is only refunded if the return is due to our error (damaged, defective, or wrong item).

6. Exchanges & Size Issues

Need a different size? We offer free size exchange for your first order.

Email us at business@sellinique.com and we will reserve the new size for you. You just need to return the original item.

7. Damaged, Defective or Wrong Item

We make it right.

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery at business@sellinique.com with:

  • Photos of the issue
  • Your order number

We will send a free replacement immediately or issue a full refund — no need to return the defective item in most cases.

8. Return Shipping

  • For standard returns (wrong size, changed mind): Customer is responsible for return shipping.
  • For defective / wrong / damaged items: We will provide a prepaid return label and cover all costs.

9. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company (it may take some time to post)
  3. If you still haven't received it, email us at business@sellinique.com

We will resolve it within 24 hours.

Need help?
Email us anytime: business@sellinique.com
Call: +1 217 310 9465
Support Hours: Mon-Fri, 9 AM - 6 PM EST

We aim to reply within 12-24 hours.